Tuesday, July 23, 2024

Lest we forget the dakiya

Musings by Shekhar Nambiar

As I sit down and contemplate penning down a piece on the postal system has come a ‘forward’ on Indian posts, and it’s proving to be inspiring enough.

If I say the song Dakiya Dak Dala from the 1977 film Palkon ki Chhaon Mein, with Rajesh Khanna as the postman, has been ringing in my ears as we near 300 years of postal service in India, it wouldn’t be an exaggeration.

The postal system, now known as India Post or more commonly still the Post Office,Dak GharorTapal, was established on October 1,1854, 15 years before the birth of Mahatma Gandhi, whose birth anniversary we celebrate this week.

An era ends

With the Morse code and telegrams becoming obsolete, India dropped the ‘T’ and the department, long known as P&T, some ten years ago. That was when the public sector BSNL stopped relaying telegraphic services owing to what was believed to be mountingcosts. And thus was born India Post.

The last known telegram was sent from Nagpur on July 14, 2013. A woman sent the telegram, the last by anyone in India,to her mother a few minutes before the stroke of midnight in which, among other things, she praised staff sending telegrams. Indeed, well deserved for their long service to the nation!

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Thus, ended more than 150 years of telegrams and telegraphic services. The first service was provided between Calcutta and Diamond Harbour on November 5, 1850.

Just recall the yeoman service that telegrams gave to our citizens. Long before G-pay, UPI or Paytm, several amongst us would recall receiving money by wire transfer. I certainly recall my father sending me messages telegraphically, stating “Wired money, acknowledge receipt”.

No country can entirely do without an efficient postal system. India and Indians have become too dependent on private courier agencies and logistics services. Most charge astronomical prices, yet are not efficient enough or deliver your packet or mail in time. In the US, the USPS still retains a significant presence. Australia may have privatized Qantas but it proudly showcases Australia Post. Sydney’s Kingsford Smith International Airport has a space reserved in a corner that doubles up as a post office and a philatelic museum selling memorabilia.

Mahatma Gandhi writing a letter

Gandhi Jayanti

Celebrating Gandhiji, as it were, we are well past the sesquicentennial mark, which was in 2019. Yet, Gandhiji cannot be so easily erased from memory. He is somehow intrinsically linked to India’s psyche and conscience.

I am but compelled to think how many times Bapu must have used the postal department’s services to converse with fellow freedom fighters, several in jails, family and followers, often times even communicate to the Raj, and lodge protests, give interviews and write articles for the nationalist press.

The system should have been very efficient those days –despite their not being any modern means of transportation. The department used any available means– from bullock cart and boats to runners, who risked their lives from threatening wild cats.

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Significantly, it was not without reason that the Father of the Nation was honoured on the first anniversary of the nation’s independence on August 15, 1948, with a postage stamp on him. The 10-rupee stamp with Gandhiji’s serene face on it remains a prized possession with philatelists to this day.

The 10-rupee stakp with Gadhdi’s serene face

Gandhiji messages on health and hygiene are being propagated through public service messages over print, radio and TV as well as through the phone networks.

Bapu’s views on these key aspects of daily living – simple messages on keeping your surroundings clean and healthy toilet practices – have been well documented through his correspondences and articles and no doubt remain relevant.

Proud community 

I have had numerous occasions to interact with postal department staff, from top officials down to the lowliest.

There is a common sentiment among the community of postal employees, former and serving, and that is one of pride and doing good to serving people across the length and breadth of this vast land of ours.

More than our urban centres and metro centres it is the far-flung and remote places that benefit most, as postal staff deliver mail day in and day out.

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A retired post master recalled the respect, next only to school teachers, he commanded among the rural folk.The familiar face of the postman making his way smilingly to homes brought cheer to faces. Sometimes he brought bad tidings too, news about the death of a close family member or about the illness of a son or daughter.

The huge countrywide network of post offices – head post offices, branch post offices to sub-post offices – offered   lifeline for the people, serving them through postal savings, deposits, pensions and the like. “The system was foolproof giving efficient services at a time when banks, although nationalised, were not as proliferate as they are now,” said another former postal official.

There are certain basic services a national government can and must provide. The postal service is one such institution. It must be allowed to continue and thrive largely as a dependable mechanism for efficient delivery of mail service and also be a small financial institution to serve the unreached, poor and the disadvantaged.

As they say, in keeping with the times, let dakiya dak laya continue to be the tagline!

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Shekhar Nambiar
Shekhar Nambiar
Shekhar is a communications professional who has spent a good deal of time in international organizations and in the development sector. As he puts it, it's been an "exciting journey" for him, beginning his working life as a journalist, with some of the best editors and professionals, before venturing into public affairs and then forays in the private sector. He believes "every day brings new challenges, achievements and success, and the key is to play a small part in whatever it is that you're doing". He tries to keep pace with new tech, and learn a new word a day, of course, "Gen Z lingo!"


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