Twitter effectively used by GHMC
Hyderabad: The GHMC was effectively using twitter from July last year and it was the only Municipal Corporation having over one lakh followers. This could achieve the target audience for prompt solving the issues, mostly people are using Twitter for solving their grievances where officials are immediately responding to resolve the issues on priority.
The other Municipal Corporations like Bangalore Mahanagara Palika with 7,930, Pune Municipal Corporation with 5,317, Ahmedabad Municipal Corporation with 4,486, the Municipal Corporation wise Twitter followers can be seen at the attachment. Even the Minister for MA&UD, the city mayor, and senior officials of the entire wings of GHMC are striving very hard to sort out the issues for the convenience of the citizens as seen and it is also observed even the Minister immediately responds to the grievances received on Twitter to sort out the issues very promptly.
In My GHMC App there are about 6 modules like Property Tax, Trade License, Birth and Death Certificates, LRS, Grievances etc., largely the GHMC is using grievance module where multiple categories in grievance modules are being provided where citizens can use to know their property tax, Trade License dues etc., and also can make their payments through online.
With regard to LRS, the applicants can only view the status of the LRS file, regarding Birth and Death Certificates the applicants can download the digital certificates through online where most of the people are utilizing these services and GHMC officials are also taking more care to resolve the issues at the earliest for the convenience of the citizens.
My GHMC App has following services: Property tax – view dues, payment, save receipt, Trade license – view dues, payment, save receipt, Grievances on Plot holes, Dumper bin over flow,open dumping points, Storm water- manhole cover, sewerage-manhole cover, street lights, etc. LRS applications – view status, birth & Death certificates – download digitally signed birth & death certificates.(NSS)