SCR assures pensioners empathetic treatment
- Grievances to be resolved within 30 days
Hyderabad: A.K. Gupta, Additional General Manager, South Central Railway, has said that the Zone is addressing the grievances of pensioners with compassion, and any grievance filed by pensioner by any means of communication will be duly responded in 30 days.
Participating in the Yearly Pension Adalat, at Rail Nilayam Auditorium, here on Thursday, Gupta said that the percentage of grievances on South Central Railway has come down to less than 1% due to implementation of online portal CPGRAMS (Centralized Public Grievance Redress and Monitoring System) which can be accessed through smart phones. However, if the ‘Change in Address’ is conveyed promptly to the concerned officials, the percentage of grievances could have been nil, he added.
N.V.Ramana Reddy, Chief Personnel Officer, thanked the representatives of the Railway Pensioners’ Federation and Associations for bringing the grievances of pensioners to the notice of administration which needs immediate redressal. He also said that conducting the Pension Adalat is a responsibility to honour the pensioners and the problems of pensioners are being solved with sacred heart. He requested the pensioners to ensure the entry of personal mobile numbers, Aadhaar numbers and also particulars of family members accurately in order to resolve the issues easily.
Poorna M. Cherla, Financial Advisor & Chief Account Officer (G), SCR, stated that accounts department would work in tandem with personnel department and bankers with an aim to reduce the number of grievances at the pension adalats to the bare minimum. Ch. Sankar Rao, General Secretary, SCR Mazdoor Union, Venkataramana, President, All India Officer’s Pensioners Association, and Y.N. Sastry, President, All India Retired Railway Employees’ Federation, spoke on the occasion.
Thirupati Rao, 97, the senior most pensioner in the Zone, was honoured with a gold plated medal by Additional General Manager, South Central Railway. A total of 654 cases were received during Pension Adalat and 646 had been resolved and an amount of Rs. 2 crores was paid against all the cases till now. -NSS