Samsung stops Galaxy Note 7 production
Seoul: To avoid further embarrassment, after reports surfaced of fires in replacement devices, Samsung has suspended production of Samsung Galaxy Note 7 devices. The move complicates efforts of one of South Korea’s giants to manage its worst ever phone recall crisis.
Samsung announced on September 2 a global recall of 2.5 million Note 7s in 10 markets due to faulty batteries that had caused fires in some of the phones.
Samsung said in a statement last month that the issue of overheating was caused by a “rare” manufacturing error that resulted in the battery’s “anode-to-cathode [negative and positive electrodes]” coming into contact.
A Southwest Airline flight was evacuated last week after a replacement Note 7 began smoking inside the plane.
In another incident, a man reportedly woke up to smoke in his bedrooom from a replaced Note 7.
Samsung said it understood the concerns of consumers about the newly released replacement Note 7 devices.
“We continue to move quickly to investigate the reported cases to determine the cause and will share findings as soon as possible,” Samsung said.