AP CM Launches Mega Call Centre For Public Grievances

AP Chief Minister Naidu launched a major call center on Friday to redress peoples’ grievances on all departments.

Amaravati: Chief Minister N Chandrababu Naidu has inaugurated Parishkara Vedika, a major call centre, here as part of his initiative to develop citizen-centric governance. The main aim of this initiative is to establish a grievance redressal- oriented forum to enable all the citizens to rely on to get transparent and approachable services. With this citizens can air their grievances directly stating their Aadhaar numbers.

The centre aims at getting independent feedback from the beneficiaries on various government welfare schemes. It would also educate them on ways to derive maximum benefits from the respective schemes. Citizen contact will occur through various means like IVRS, SMS, voice response, web chat, social media and multiple web platforms of the State government.

Andhra Pradesh State Planning Board and AP centre for financial systems and services have come together to launch this initiative through a collaborative engagement with Karvy data management services limited. The mega call centre was established with 750 seats and function for 12 hours per day initially.

Being first of its kind, the centre will seek feedback from citizens and capture information about govt schemes on certain key parameters like reach, transparency, free of corruption and efficiency in their operations, so as to work towards establishing continuous improvement to increase the effectiveness in the implementation of the schemes.

The special features of the centre include robo calls through voice of CM on different events and occasions, automatic call distribution, interactive voice response system, computer telephone integration, citizen experience management centre application, performance monitoring, quality management and recording.

Speaking on the occasion, Naidu said he is giving priority for technology to reach public directly to get cent per cent satisfaction level from people. He said that the centre would help to solve the grievances of people in real time. He said the centre would help to curb corruption at all levels as citizens can air their grievances directly through a toll free phone number.

The Chief Minister said the government is planning to introduce core data authority to identify real poor and help them. He said that the state government has introduced several measures to reach people including kaizala connect to CM app.

Ministers, APSPB vice-chairman C Kutumba Rao and others were present.

4 Responses

  1. MARTIN says:

    DEAR MR. CHIEF MINISTER – TRIED TO POST A GRIEVANCE BUT IT’S ALL IN TELUGU IS IT POSSIBLE TO HAVE ONE IN ENGLISH. ALSO IN GRIEVANCE PORTAL FOR OUR LOCAL CITY THEY HAVE CATEGORIES FOR YOUR GRIEVANCE WHAT HAPPENS WHEN YOUR GRIEVANCE DOESN’T FALL UNDER ANY OF THOSE CATEGORIES. IS IT POSSIBLE TO HAVE ONE “OTHER” SO THE CITIZENS FILING GRIEVANCE’S CAN LIST THEIR GRIEVANCE UNDER “OTHER” – HAD A GRIEVANCE AND EVEN THOUGH I E-MAILED SO MANY OFFICIAL EXPLAINING MY GRIEVANCE MY GRIEVANCE WAS CLOSED WITHOUT BEING CONTACTED.PLEASE HELP AND ADD ANOTHER OPTION “OTHER”.. THANK YOU

  2. k Raghava reddy says:

    Kadapa RIMS hospital staff including doctors , SO, staff were doing duty for time pass no responsibility in the job . When I admitted my aunt in Hosp they could not start treatment in causality ward and they moved to ICU ward .. But they could not given manital injection on the first day after examining MRI scan even after 3 days they are not treated with saline bottles , etc. I found the nurses are gossiping,chatting each other , old woman was not cared by them and i transferred to private hospital. Now she was completely in coma. Superintendent in RIMS is not responsible. This is my second incident in my family, I lost my son in 2011 and now 2017 please respond immediately to my mail and phone

  3. Mamatha says:

    Tirupathi, next to Greenpark apartments 3rd block, drmahal road. Here drinage blocked from several months. Burt no response . Sir please take action regarding this. Please do surprise visit in this location. It is exact behind hotel Mayuri hotel. Thank you sir

  4. naveen lanka says:

    no working mro tadikonda

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